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Operate
Software you depend on every day deserves more than a Slack channel of crickets. We provide hands-on maintenance, monitoring, and ongoing development for the systems that run your business.
Services · Software Maintenance & Support
Software ages. Dependencies break. Security advisories arrive. Browsers update, OS versions change, users find edge cases, and that little “we’ll fix it later” from launch becomes a problem. Without active maintenance, even well-built software slowly decays.
We pick up where your original build ended — whether we built it or someone else did. Monitoring, patching, bug fixes, performance work, feature additions, and being the team you call when something breaks at 8pm.
Most clients keep us on a monthly retainer sized to their actual usage. We’re transparent about hours, scope, and roadmap — no padded invoices, no “we’ll get to it next quarter.”
The specific things we deliver under this service.
Triage, diagnose, and fix — without weeks of back-and-forth. Critical issues get same-day attention.
Dependency upgrades, CVE response, secrets rotation, and quarterly security reviews.
Diagnose slowdowns and fix them — database, queries, frontend, infra. With benchmarks before and after.
Uptime, error rates, latency, business metrics — wired to alerts that wake the right person at the right time.
Iterative improvements to live software — designed, built, tested, and shipped without breaking the rest.
Pay down technical debt in small, planned chunks instead of one big rewrite that never gets approved.
Verified backups, tested restore procedures, documented runbooks. The boring stuff that saves you when it matters.
Cloud hosting, scaling, cost optimization, and IaC — managed quietly and continuously.
Inherit code from a prior team, audit it, clean it up, and become your reliable engineering partner.
Predictable steps from first call to live software.
Code review, architecture review, security review, infrastructure review. We learn the system before we touch it.
Document how the system runs, what alerts mean, and who to call. So we’re not figuring it out in an incident.
First weeks focus on the must-fix issues — security advisories, broken monitoring, dependency rot.
Weekly check-ins, monthly summaries, and a shared roadmap of what’s next.
When something breaks, we triage, communicate, fix, and follow up with a written post-mortem.
Every retainer pays down a little debt and adds a little capability — so the software gets better, not worse.
The business impact, not just the deliverables.
Monitoring, alerting, and on-call coverage tuned to your actual SLAs — not vendor defaults.
Quarterly reviews, patched dependencies, rotated secrets — the things auditors and customers ask about.
Retainer-based with transparent hours. No surprise invoices, no “the meter’s running” emails.
The software keeps getting better — faster, more secure, more capable — instead of slowly decaying.
No. We take over existing codebases regularly. The onboarding audit is how we learn the system before making changes — usually a week or two for a typical app.
Standard retainers cover business hours. Extended and 24/7 coverage is available for critical systems — priced honestly based on actual rotation requirements.
Hourly bank-style: you buy a block of hours per month, we report what was spent on what, and unused hours roll over within reason. No surprise overages.
Yes. Month-to-month. We’d rather lose a client than hold one with contracts they don’t want.
We’re a small, focused engineering studio ready to take on your next project. Tell us what you’re building and we’ll get back to you within one business day.
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